CallMiner Acquires VOCALLS to Deepen AI-Led CX Automation

CallMiner, a Waltham-based leader in AI-powered conversation intelligence, has acquired VOCALLS, a Prague-based conversational AI platform focused on voice-first customer automation.

Why this matters:

The deal strengthens CallMiner’s position in CX automation, combining omnichannel analytics with virtual agent automation to help orgs:

1. Understand what to automate

2. Reduce costs via voice + chat automation

3. mprove CX across banking, telecom, ecommerce, and more...

VOCALLS, led by Artem Markevich, specializes in AI-driven agents for inbound + outbound workflows, with support across:

Voice

Chat

Social messaging

Email

CallMiner, led by Jeff Gallino, brings deep AI/ML expertise and omnichannel analytics, already used across sectors like:

> Financial services

> Retail & telecom

> Healthcare

> Travel & hospitality

As the pressure rises to deliver automated, scalable, insight-driven CX, this acquisition is a strong signal in the growing convergence of AI, automation, and customer intelligence.